Koreana Travel Ltd is fully bonded under their agreement with GoCruise & Travel ATOL (number 0944), so your holiday is covered by the Civil Aviation Authority, the government body. If for some reason Koreana Travel Ltd were to cease trading, you would not be stranded abroad without a way to get home. Koreana Travel Ltd operates under license to GoCruise& Travel - ABTA number J5035.

Email is the quickest way to get a response from us, or please use the live chat function. You can call us at any time Monday – Friday from 10.00am to 10:00pm but we maybe be busy with other customers.

Once you have decided on your holiday, and if you are happy to go ahead, then we will need the following details for each traveller:

• Full name (as per passport)

• Date of Birth

• Home Address (Person booking the holiday only)

• Passport Number

• Nationality

• Contact number

• Email address

Anyone over the age of 11 years old is classified as an adult according to all airlines. Young persons between the ages of 12 and 15 years old are not entitled to pay (Air Passenger Duty) ADP tax so ensure to let us know everyone’s date of birth at the time of booking. Infants are classified as any child who is less than 2 years old (on the date of their return to the UK)

The deposit amount per person is 10% minimum of the total cost but may be higher depending on what has been booked. This non-refundable deposit will be clarified at time of booking. When booking packages with scheduled airlines, there are often higher costs as the airline require full payment at time of booking. Should this be the case we will advise at the time of booking.

Final balance is due 14 weeks before departure. If the holiday is booked less than 14 weeks before departure, then the full balance will be due at the time of booking. The final balance date will be stated on your holiday booking confirmation.

No. By law we are no longer allowed to pass on any charges that may be levied by the credit card companies.

You may use credit or debit cards, bank transfer or PayPal.

Unfortunately, most airlines do not permit name changes after a booking has been confirmed. As such they treat this as a cancellation, and this would incur a 100% cancellation charge. We will, of course, try to help you as much as possible.

Any of the passengers travelling can cancel their holiday at any time. Written communication (email or post only) is needed to authorise the cancellation from the person that made the booking. As we incur costs to cancel a booking the cancellation charges are as follows:

Cancellation charge

in which you notify us

More than 56 days ¦ Deposit only

42 - 55 days ¦ 50% of holiday cost

28 - 41 days ¦ 75% of holiday cost

15 - 27 days ¦ 90% of holiday cost

Within 14 days ¦ 100% of holiday cost

Please note: Where you have had to pay the full cost of any flight(s) and/or the full cost of your accommodation at the time of booking, the percentage charges shown in the table above are calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges and the cost of those flights. In addition to the charges shown in the table above, we will also be entitled to retain, by way of cancellation charge, the full cost of any flight(s) in respect of which you paid the full cost at the time of booking, if you cancel at any time after confirmation of your booking.

Amendment fees are not considered part of the holiday cost and are non-refundable in the event of a cancellation.

Any charges that you have incurred as part of the holiday arrangements but not booked through us are not included in the above.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Most airlines allow date changes pre and post departure for a fee. All date changes incur a £50 administration fee on top of the airline fee and any tax difference. Changes are not always possible, and we advise that you contact us to make any amendments as soon as possible to avoid disappointment. 

Your Holiday Booking confirmation details all elements of your booking with us and as such details what has been included. In short if it is not detailed – it isn’t included.

• Charges for facilities which are locally payable (i.e. spa treatments, a la carte supplements etc)

• Any local charges for infant cots, meals, and other services

• Any local excursions chosen in resort

• Tips and items of a personal nature

We are happy to be able to offer your holiday documents in both electronic and paper form.

Online and paper versions will be sent out 14 days prior to departure. Your paper Travel Documents will include your flight tickets, hotel vouchers and any other vouchers for transfers or excursions.

The name for all flight tickets should be an exact match with the name that is on the passport. 

We advise that every member of the party should check that their passport has a minimum of 6 month’s validity from when you are due to return to the UK, if any of you have less than this, we recommend that you renew your passport.

Visa requirements

British nationals do not need a visa for a visit to South Korea of up to 90 days. You must have an onward or return ticket. It’s illegal to be employed in South Korea while visiting visa-free, whether as a teacher or in any other capacity.

South Korea operates an electronic travel authorisation system called K-ETA. Anyone eligible for visa-free entry to South Korea is usually required to get K-ETA approval before departure. However, British nationals travelling visa-free to South Korea are temporarily exempt from requiring a K-ETA until December 31, 2024. Further information about the K-ETA exemption can be found on the K-ETA notice board.

If you need to apply for a K-ETA, you should ensure that you apply through the Korean government’s official K-ETA website. Other sites offering K-ETA application services are generally scams. It can take up to 72 hours for K-ETA approval to be granted.

If you are travelling for any purpose other than short-term business or tourism, check visa requirements with the South Korean Embassy in the UK.

For those in South Korea on a work visa, all employment changes must be authorised by Korean Immigration.

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Re-entry permits for long-term visa holders

Most foreign nationals in South Korea on long-term visas are allowed to re-enter South Korea within one year of departure without the need for a re-entry permit. Check with the Korea Immigration Service.

If you are resident and intend to spend more than a year outside of South Korea, in most cases, you must apply for a multiple re-entry permit via the Hi Korea website before departure. If you require a re-entry permit, engage early with the immigration authorities and apply for a re-entry permit at least 4 working days ahead of any planned travel. 

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This information is correct as of 20 June 2024. However, it is the responsibility of the traveller to check requirements when booking. Koreana Travel does not have a visa section and uses the Foreign Office Travel Advices pages for information only.

As we are not medically trained, we can offer no health or vaccination advice. You are advised to check with your own doctor or you can find advice on vaccinations for travel on the following websites:

NHS Fit for Travel

Travel Health Pro

Certain vaccinations are mandatory in some countries, so it is advised that you check to ensure you will be allowed entry and that you allow enough time for the course of treatment prior to travelling abroad. PLEASE REMEMBER: some travel requires a pre-travel course of medication such as Malaria, or requires vaccination 3 or 4 weeks prior to travel, so do not leave this until the last moment as you will not be covered to travel!

We recommend that you arrive at the airport 3 hours before your flight departs to eliminate any danger of delays due to traffic and/or security. It is your responsibility to arrive within enough time to board your flight.

Most airlines offer online check-in from 24 hours before the flight. This varies from airline to airline, so it is advised that you check this beforehand. Otherwise we advise that you check- in at least 3 hours before the flight is due to depart.

Flight baggage allowance varies from airline to airline, your Travel Manager will let you know the exact allowance for your flights.

Most airlines allow free seat selection only 24-hours before travel for economy and 1 week prior for Business Class. However, many airlines will allow you to buy your seat selection prior to this. Your Travel Manager will be able to supply you with your booking reference to do this online. Unfortunately, we are no longer able to book these for you now.

Certain airlines include meals as part of your flight arrangements, others do not. Where meals are provided, your Travel Manager would be more than happy to forward on any dietary requirements to the airline. Requests must be passed on at least 48 hours before the flight to request a special meal. Meal requests are not always guaranteed.

All liquids in your hand baggage must be individual containers and must not exceed 100ml in capacity and should be kept in a clear, sealable bag no larger than 20cm x 20cm or 8”x 8”. Any liquid exceeding these parameters should be kept in checked luggage.

The size of your piece of luggage varies from airline to airline. Your Travel Manager will advise you of the size for your airline.

An emergency contact number will be given to you at time of booking and will be included with your documents. These numbers include who is best to contact back here in the UK and while away.

Whilst away we recommend you speak with your hotel first to hopefully rectify any issues or queries whilst away. If you return and still wish to make a complaint the best course of action is to speak with your Personal Travel Manager. This means that you are speaking with the person that is familiar with all details of your holiday. If you make a complaint, we will consider it and respond to you within 28 days as per the ABTA tour operator code of contact.